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GOIN’s Privacy Policy

Last Updated: 6/1/2021

Scope and Overview 

This privacy policy has been compiled to serve you better if you use GOIN’ LLC’s (“GOIN’”) software, website, application, and services to book third-party services such as Paratransit, Microtransit, and/or NEMT rides. This privacy policy relates to how Personally Identifiable Information about you (“personal information”) is being used. You are expected to carefully read it to get a clear understanding of how we collect, use, protect or otherwise handle personal information in accordance with our website and any associated mobile app and features (collectively, the “GOIN’s platform”).

Your consent to this privacy policy will be established when you tick the “I agree” box, sign up (or any other provided means of consent) and/or thereafter use the GOIN’s platform. However, if you do not agree to this privacy policy, you may not use the GOIN’s platform or the services.

 

Definition of terms

  • Personal information, as described in the US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. This may include, without limitation, your name, email address, location, any device identifier, payment method, and device IP Address, and home address.

  • Services refer to your use of the GOIN’s platform to book a service provider service.

The information we collect when you use the GOIN’s platform

    When you access and use the GOIN’s platform, we collect personal information (and non-personal information) under the following categories. This information may be (i) submitted by you, (ii) collected by us automatically, or (iii) submitted to us by a third party, such as a ride service provider.

    Registration information

    We collect the personal information you submit to us when you create an account on the GOIN’s platform. The registration information may include your name, email address, mobile number, profile picture, login details, etc. This information will be used to provide our services, identify you, contact you regarding any notices, and create an account for you as a user.

    Payment information

    Depending on the type of payment method you choose, you may be required to submit your payment method information, which may include your card number, CVV, account name, account email address, etc. For example, if you select your bank as your payment method, we will require you to integrate your bank details to process your payments. All payments are processed securely using Stripe. Please review Stripe’s terms of service and privacy policy for more information.

    Transaction information

    We will automatically collect the details of your transactions on the GOIN’s platform, including transactions between you and any driver or ride service provider. This information is collected to protect your rights and comply with our record-keeping obligations.

    Demographic data

    We will require you to submit demographic information, such as your age, date of birth, interest, gender, etc., when you access the GOIN’s platform. This information will be used, among other things, to categorize you, gather statistics, and enforce our Terms and Conditions.

    Location information

    To provide you with location-based services, such as your pick-up and destination locations, we will require access to your GPS and location using Google Map services. Your location information is accessed strictly with your permission. You can withdraw your permission at any time by switching off your location via your device settings or changing your preferences. However, be aware that location-based services may become unavailable when you withdraw your permission.

    User-generated content information

    Certain areas on the GOIN’s platform may permit you to submit user-generated content, such as reviews, pictures, and comments. Any personal information you submit to us in this circumstance will remain on our database.

    Usage and analytics information

    We may use certain third-party software, such as Google Analytics (from Google Inc.), to collect information about how you use the GOIN’s platform. Usage and analytics information may include, without limitation, how you navigate through the GOIN’s platform, your stay duration, the areas you access, the URL you came to the GOIN’s platform from, and any information about crashes. This information is automatically collected to identify how the GOIN’s platform is doing and how to improve.

    Device information

    We may automatically collect information about the device you access the GOIN’s platform with. This information may include, without limitation, your browser name and version, IP address, geolocation, and other device identifiers. This information is collected to protect our interest, secure the GOIN’s platform, provide our services, and enforce our Terms and Conditions.

    Other uses of your information

    In addition to the use of collected information above, other uses include:

    • To personalize your experience and allow us to deliver the type of content and product offerings you are most interested in.

    • To allow us to better service you in responding to your customer service requests.

    • To quickly process your transactions.

    • To ask for ratings and reviews of services or products

    • To follow up with them after correspondence (live chat, email, or phone inquiries)

    Cookies and other tracking software

      Third-party service providers and we use cookies and other tracking software, such as web beacons, tags, etc. (collectively, “cookies”) on the GOIN’s platform. Cookies are tiny pieces of data that are attached to your device browser by website owners when you access their websites. We use cookies for different purposes, including without limitation, to tailor content, gather analytics, save your login information, remember your session, secure the GOIN’s platform, and tailor adverts based on your interest. Likewise, certain third-party service providers use cookies to perform the task we hire them to perform (for example, Google sets its cookies when we use their tools).

      We may use “session” and “persistent” cookies. Session cookies are cookies that automatically expire when you close your browser after a browsing session. Persistent cookies, on the other hand, are cookies that expire on set durations – usually longer than a session.

      You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings, tools, or help sections. However, if you remove, reject, or delete cookies, some of the features that make your site experience more efficient may not function properly.

      How we may disclose personal information 

      GOIN’ is not in the business of selling, renting, or buying personal information to or from third parties for profit. We do not share personal information unless it is under the below circumstances.

      Transit agencies, brokers, healthcare and membership services organizations: We work with organizations that subsidize and facilitate services such as rides to individuals that meet their determination and settings of eligibility. They often enter information from their clients, patients or riders to facilitate the services and monitor them for compliance and satisfaction.

      Third-party service providers: We may use third-party service providers to perform certain tasks on our behalf, including, without limitation, payment processing, email sending, and app distribution. We will share the applicable information with the relevant third-party service provider to perform the task they are hired for. For example, our email sender (if any) may have access to your email address in order to send you our newsletters.

      Third-party ride providers and drivers: GOIN’ serves ride service providers by providing them with a platform to monitor their platform. We may share information about you with the applicable ride service provider if you use their services. Likewise, if you book a ride through the GOIN’s platform, the applicable driver will have access to your profile information such as a Shared Provider Note, locations requested and location notes and other information necessary to provide you with a ride.

      Ad and analytics partners: We may work with third parties who help us gather analytics and display our adverts to you on their websites or apps. We may use cookies to gather information about your interests and choices and share it with these partners to enable them to help us with marketing our products to you on their platforms based on the information we have shared with them. See section 9 for more about advertising.

      Other companies during a business transfer: Other companies – in the event of a business transfer – may have access to your information. Business transfers may include a merger, acquisition, sale of assets, and consolidation between GOIN’ and another entity.

      Law enforcement requests: To the extent applicable law permits, we may share information about you with any law enforcement agency or institution in the event of a legal request, court order, or subpoena in relation to any claims, crime, or lawsuit affecting you, GOIN’, or any third-party. We may also share information about you with law enforcement if it involves protecting our intellectual property rights or those of other users.

      Third parties at your request: With your express request, we may share personal information about you with any third party you have directed us.

      How we protect personal information

      The GOIN’s platform is scanned regularly for security holes and known vulnerabilities to make your visit as safe as possible.

      We use regular Malware Scanning. Your personal information is contained behind secured networks. It is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology and is available only to our payment processors.

      We implement a variety of security measures when users enter, submit, or access their information to maintain the safety of such personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

      We will always do our best and employ sophisticated and up-to-date technological and human safeguards regarding the protection of personal information; however, we cannot guarantee that this will be possible all the time due to the nature of the internet. We cannot guarantee that only authorized persons will have access to personal information.

      Third-party services

      Occasionally, at our discretion, we may include third-party services, adverts, content, or links on the GOIN’s platform. These third-party services have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked third-party services. Nonetheless, we seek to protect the integrity of the GOIN’s platform and welcome any feedback about these third-party services.

      Interest-based advertising

      Google: Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

      We use Google AdSense Advertising on the GOIN’s platform. Google, as a third-party vendor, uses cookies to serve ads on the GOIN’s platform. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to the GOIN’s platform and other websites on the internet. Users may opt out of using the DART cookie by visiting the Google Ad and Content Network privacy policy.

      Demographics and Interests Reporting: We, along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to the GOIN’s platform.

      Opting out: You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or using the Google Analytics Opt Out Browser add-on.

      Do Not Track signals

      Under the California Online Privacy Policy Act (“CalOPPA”), a Do Not Track signal (“DNT”) is a feature on websites that allows website users to indicate their online activities not to be tracked by website owners. We honor DNT and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

      COPPA (Children Online Privacy Protection Act)

      When it comes to the collection of personal information from children under 13 years of age, the Children’s Online Privacy Protection Act (“COPPA”) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. GOIN’ does not specifically market to children under 13 years of age. By using the GOIN’s platform, you represent that you are 13 years of age or above.

      CAN-SPAM Act (Email marketing)

      The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

      We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions;

      • Process rides and send information and updates pertaining to rides; and

      • Market to you based on what we think matches your interest.

      To be in accordance with CAN-SPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or website headquarters.

      • Monitor third-party email marketing services for compliance if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

      If at any time you would like to unsubscribe from receiving email newsletters from GOIN’, please follow the instructions at the bottom of any email newsletter sent to you by GOIN’.

      Retention period of personal information

      GOIN’ will only retain personal information on the GOIN’s platform for as long it needs it. When you exercise your right of deletion (account deletion), we will delete personal information about you to the extent possible or permitted by applicable law. Please, note that we may retain certain information about you, such as the record of transactions and IP address, for longer periods in compliance with our record-keeping obligations or for the enforcement of our Terms and Conditions. Also, certain personal information posted in public areas, such as reviews and comments, may be retained on the GOIN’s platform.

      International transfer of information

      GOIN’ is a United States company. If you are using the GOIN’s platform and submitting personal information from outside of the United States, your information will be processed in the United States. Likewise, we may use third-party service providers who may process personal information in the United States and elsewhere. These third-party service providers’ laws may not have the same data privacy laws as that of the country you are located. However, when you submit personal information to us in the United States, we will handle it as described in this privacy policy.

      If you are using the GOIN’s platform from locations under the General Data Protection Regulation (“GDPR”) or countries with similar laws, including the EEA, EU, UK, and Brazil, we will only transfer personal information about you outside your territory in accordance with the approved data transfer mechanisms by your privacy laws. These mechanisms may include, without limitation, using approved Standard Contractual Clauses by the European Commission and similar bodies.

      General user rights

      Subject to applicable law, users generally have certain rights in relation to the personal information we hold. These rights apply to all users regardless of their location, and they include:

      • Right to access and correct personal information: You have the right to request access to and correct the personal information we hold about you at any time. You may access, correct, or edit (to the extent possible) the personal information you submitted to us via your user account settings area. 

      • Right to deletion: Likewise, you may request that we delete the personal information we hold about you. In some cases, we may not be able to grant this request if there is an issue related to fraud, safety, or trust. We may also retain certain information after deletion, including when we need to comply with our legal obligations or for legitimate business purposes. 

      • Right to withdrawal of consent: Where we collect personal information based on your consent (for example, where you permit us to access your location), you may withdraw your consent at any time. 

      Additional rights for users under the GDPR 

      The GOIN’s platform is available to people around the world, including in the EU, EEA, UK, and countries with similar laws as the GDPR. For this reason, this section applies to you if you are using the GOIN’s platform from any of such locations.

      Data controller: GOIN’, LLC, with company address 1904 Fruitvale, Yakima, WA 98902 United States, is your data controller. We decide how the personal data you share with us is processed. For any questions regarding our role as a data controller, please reach out to us via the “contact us” section or email us directly at support@goin.org.

      Legal basis: We are allowed to process your data under certain legal basis. We will only process your data because:

      1. you have given us your consent to do so (for example, when you submit your email address for newsletters);
      2. we want to comply with our legal obligations (for example, where we are obligated to keep records of transactions);
      3. we want to fulfill a contract with you; and
      4. we want to satisfy our legitimate interest (for example, where we gather usage and analytics data to identify how to improve the GOIN’s platform and your user experience).

      Rights: Under the GDPR, you have, in addition to the rights above, the following rights in relation to your personal data:

      1. Right to limit the processing of personal data: You may be able to request that we limit the processing of certain data about you so that it can be used for certain purposes (for example, for legal claims or to exercise legal rights). In this event, we will not share or use such data. You may ask us to restrict data if such data is inaccurate or if it has been unlawfully used, but you want us to retain it for another purpose.
      2. Right to data portability: You have the right to request that we transfer your data to another service without it affecting the usability of such data.
      3. Right to reporting: You have the right to report us to any data authority in your location if you believe we are unlawfully processing your data.

      Additional rights for California consumers 

        Users using the GOIN’s platform from the State of California have the following additional rights in relation to the information we hold about them:

        1. Right to know about the personal information we collected, shared, or sold in the last 12 calendar months: You may request access to the information we shared with third parties in the past 12 months. However, GOIN’ is not in the business of selling personal information; therefore, we do not sell information to third parties for their marketing purposes.
        2. Right to non-discrimination: You have the right to exercise any rights under this privacy policy without discrimination from us.
        3. Right to reporting: You may report us to any privacy authority in California if you believe that we are not processing your information lawfully or as described under this privacy policy.
        4. Right to remove content: Under the Eraser law, users under 18 years of age may request that we remove any user-generated content they previously submitted to the GOIN’s platform. You must give sufficient information for us to identify the said content on the GOIN’s platform. This right does not apply if it conflicts with any Federal law; the content is anonymized; you do not give sufficient information to help us located such content; or you have been paid or compensated for the said content.

        You may exercise any of these rights by messaging us at support@going.com

        Changes to this privacy policy

        We may update and change portions of this privacy policy at any time due to changes in applicable privacy laws or some of our service features. Changes to this privacy policy may be communicated to you via your account-associated email address and/or your user account area. Nevertheless, you are expected to review this privacy policy frequently to watch out for any major changes.

        When you use the GOIN’s platform after any changes to this privacy policy, you are agreeing to the changes made.

        Contact us

        If there are any questions regarding this privacy policy, you may contact us using the information below.

        GOIN’

        1904 Fruitvale, Yakima, WA 98902 US

        support@goin.org.