In a previous blog, we considered the desirable features passengers like in a transportation app. Equally important, though, is what features drivers seek. After all, in this business, “the road to growth is paved with happy drivers”.
Here are the top considerations drivers look for in a transportation app.
Simple and Easy to Use
Drivers need an app that is user-friendly from account creation to daily navigation. If the navigation structure is very technical, it will definitely turn drivers off. Similarly, drivers prefer a simpler app with a shorter loading time.
Keeps Them Informed
Drivers want an app that provides quality information. Whether it’s information about available rides or data about fare rates and how much revenue drivers make from each trip, drivers value transparency. They also appreciate a log feature which enables drivers to keep a daily or hourly activities record of their daily trips done and mileage covered.
GPS and Maps for Navigation
A built-in GPS navigation system is a must-have in a satisfactory transportation app for any driver. A navigation system helps the driver determine the shortest route possible and can help drivers find their way around the city. Likewise, a map view is essential when planning a journey.
Passenger Information and Interaction
Drivers also need to know and interact with their passengers within the app. For example, some trips require multiple riders traveling together and visibility about the riders’ trip information will help synchronize the pick-ups and drop-offs with ease. An in-app chat system enables drivers to communicate with riders within the app. The app should also have a feature for passengers to rate and recommend drivers and drivers to rate passengers.
Customer Support
Lastly, drivers need to feel that they can always get help when they enounter issue on the road. As such, drivers appreciate having both a responsive online helpdesk as well as an offline support facility.
GOIN’ the Extra Mile for Partners
Drivers want a mobile app that can help manage many facets of work such as finding, booking and communicating with customers, planning routes, processing documents, and receiving timely payment. If you want a transportation app that will surely improve your drivers’ efficiency, productivity, and satisfaction, then GOIN’ is at your service. Email us at hello@goin.org for more information.